Job Description
Urgent Hiring Opportunity!
Apex Solutions Inc. is currently seeking a highly motivated Night Shift Technical Support Representative to join our elite support team in Kansas City, Missouri. If you are a problem-solver who thrives in a dynamic environment and enjoys the flexibility of evening hours, this is your chance to advance your career immediately.
We are looking for individuals who can provide top-tier technical assistance to our clients, ensuring seamless operations 24/7. Join a company that values your expertise and offers a competitive benefits package including health insurance, paid time off, and career growth opportunities.
Responsibilities
- Diagnose and troubleshoot hardware and software issues via phone, email, and remote desktop sessions.
- Manage and prioritize incoming support tickets to ensure rapid response times and high customer satisfaction.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Escalate complex technical problems to senior engineering teams for further investigation.
- Conduct routine system checks and maintenance to prevent future outages.
- Collaborate with day-shift teams to ensure a smooth handover of ongoing cases.
- Stay updated on product knowledge and provide accurate technical guidance to users.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Previous experience in a technical support or helpdesk role is highly desirable.
- Strong working knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently and maintain high productivity during night shifts.
- Basic understanding of networking concepts and troubleshooting protocols.
- Willingness to work rotating shifts, including weekends and holidays.