Job Description
Are you a night owl looking for a rewarding career?
San Diego TechWorks is seeking a dedicated Night Shift Support Specialist to join our dynamic team. We offer a competitive salary, comprehensive benefits, and a culture that values your contribution. Work from our state-of-the-art facility in downtown San Diego.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly rate ($19 - $24).
- Health, dental, and vision insurance.
- Modern work environment with a focus on safety and efficiency.
Responsibilities
- Monitor and respond to technical support tickets during night operations to ensure 24/7 service continuity.
- Diagnose and resolve complex hardware and software issues for internal and external clients.
- Collaborate effectively with the day-shift team to transfer critical knowledge and ensure seamless workflow transitions.
- Maintain accurate, detailed documentation of all support interactions and technical resolutions.
- Adhere to all company safety protocols and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Proven experience in a customer service or technical support role.
- Flexibility to work rotating night shifts (e.g., 6:00 PM – 2:00 AM).
- Strong problem-solving skills and ability to troubleshoot under pressure.
- Proficiency with CRM software and remote support tools.