Job Description
Are you an IT professional looking for a high-impact night shift opportunity in Denver? Denver TechCorp is urgently hiring an IT Support Specialist to join our 24/7 operations team. If you thrive in a dynamic environment and want to leverage your technical skills for a competitive salary, this is your chance to advance your career.
We are looking for a dedicated problem-solver to handle Tier 2 technical support, network administration, and system maintenance during our peak night hours. Join us and enjoy a comprehensive benefits package, including health insurance, stock options, and flexible scheduling.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues via phone and remote access tools.
- Monitor server health and perform critical patch management and system updates during off-peak hours.
- Manage and resolve Help Desk tickets efficiently within defined Service Level Agreements (SLAs).
- Collaborate with the on-site engineering team to ensure seamless operational continuity.
- Document all incidents, resolutions, and technical configurations in our CRM database.
Qualifications
- Minimum of 3 years of experience in IT Help Desk or technical support roles.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Proficiency in remote support tools and ticketing systems (e.g., JIRA, ServiceNow).
- Ability to work rotating night shifts (e.g., 11:00 PM – 7:00 AM) with high reliability.
- Excellent verbal and written communication skills.