Job Description
Start Your New Career This Week!
We are a leading technology provider in San Antonio, Texas, and we are urgently seeking a dedicated Night Shift IT Support Specialist to join our 24/7 operations team. If you thrive in a dynamic environment and want a position that begins immediately, this is your opportunity.
As part of our elite support team, you will ensure the stability and security of our infrastructure during critical off-hours. We offer a competitive hourly wage, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Monitor Systems: Oversee server health, network traffic, and system performance overnight to ensure zero downtime.
- Ticket Resolution: Prioritize and resolve incoming IT support tickets from internal staff using our ticketing system.
- Security Audits: Perform routine security checks and patch management to safeguard company assets during non-business hours.
- Hardware Maintenance: Assist in the installation, configuration, and troubleshooting of hardware and software for remote and on-site users.
- Communication: Document all incidents and resolutions accurately in our knowledge base for the day shift handover.
- Incident Response: Act as the primary point of contact for any critical system alerts or emergencies that arise.
Qualifications
- Experience: 1-3 years of experience in IT support or help desk environments.
- Availability: Must be willing to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Technical Skills: Proficiency in Windows and Linux operating systems, Active Directory, and remote troubleshooting tools.
- Communication: Excellent written and verbal communication skills with the ability to explain complex technical concepts clearly.
- Education: High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Problem Solving: Strong analytical skills with a proactive approach to identifying potential issues before they affect the business.