Job Description
We are seeking a driven Junior IT Support Specialist to join our New York team immediately. This is an excellent opportunity for individuals looking to start a career in information technology with no prior experience required. We offer comprehensive on-the-job training and mentorship to help you grow into a technical professional.
In this role, you will be the first point of contact for internal technical support, assisting colleagues with hardware and software issues while learning from experienced engineers. If you are tech-savvy, eager to learn, and ready to start this week, we want to meet you.
Responsibilities
- Provide technical support to employees via phone, email, or in-person regarding computer hardware and software issues.
- Assist in the deployment and configuration of new workstations, laptops, and peripherals.
- Learn and assist with basic network troubleshooting and connectivity issues.
- Monitor helpdesk ticket queues and respond to inquiries in a timely, professional manner.
- Maintain and organize IT inventory records and asset management logs.
- Participate in regular team meetings to discuss technical improvements and best practices.
- Support the IT department with daily system backups and maintenance tasks.
Qualifications
- No prior professional IT experience is required; we value attitude and aptitude over history.
- Basic computer literacy and familiarity with Windows, macOS, and Microsoft Office Suite.
- Strong desire to learn new technologies and a quick learning curve.
- Excellent verbal and written communication skills to interact with non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- High school diploma or GED is required.