Job Description
Are you ready to launch your career in the fast-paced world of technology? Innovate Miami Solutions is hiring immediately for a Junior IT Support Specialist to join our growing team. We are looking for motivated individuals who are eager to learn, solve problems, and provide exceptional service to our clients in the vibrant Miami area.
In this role, you will play a crucial part in maintaining our IT infrastructure and supporting our employees with technical challenges. We offer a comprehensive training program and a clear path for career advancement. If you are detail-oriented and ready to start your professional journey, apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory and cloud-based platforms.
- Document all technical issues, resolutions, and standard operating procedures in the ticketing system.
- Assist in the procurement and inventory management of IT assets and peripherals.
- Support the deployment of new software updates and security patches across the organization.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science or IT is a plus).
- Basic understanding of computer networks, operating systems (Windows/macOS), and troubleshooting concepts.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Willingness to obtain industry-recognized certifications (CompTIA A+) within 12 months.