Job Description
Join our dynamic team at TechSolutions Phoenix as an entry-level IT Support Specialist! We're hiring immediately for motivated individuals ready to launch their tech careers in the heart of Phoenix's thriving business district. No prior experience required – we provide comprehensive training to transform your passion for technology into professional expertise. Enjoy competitive compensation, flexible work arrangements, and rapid advancement opportunities in a company that invests in its people.
As a key member of our IT department, you'll provide essential technical support to our growing client base while gaining hands-on experience with cutting-edge infrastructure. Our collaborative environment encourages learning and innovation, making this the perfect springboard for long-term career growth in Arizona's booming tech sector.
Responsibilities
- Delve first-line technical support via phone, email, and ticketing systems for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Document technical procedures and maintain accurate asset inventory databases
- Collaborate with senior engineers to resolve complex system outages and security incidents
- Implement cybersecurity best practices including patch management and access controls
- Assist with cloud service deployments including Microsoft Azure and Office 365
- Participate in IT infrastructure projects and system upgrades
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and macOS operating systems
- Excellent problem-solving abilities and customer service mindset
- Ability to lift 25 lbs and work in standing/walking environments
- Valid Arizona driver's license for occasional off-site support
- CompTIA A+ certification or willingness to obtain within 6 months
- Strong written and verbal communication skills