Job Description
Join our dynamic team at InnovateTech Solutions as we revolutionize Detroit's tech landscape! We're seeking passionate entry-level professionals to launch their careers in IT support. Enjoy comprehensive training, mentorship from industry veterans, and opportunities for rapid growth in a collaborative environment. Immediate hire position available!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with network infrastructure maintenance and security protocols
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows/macOS) and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and Google Workspace
- Valid driver's license and reliable transportation