Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while serving as a launchpad for long-term growth. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Houston's thriving tech sector.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Manage helpdesk tickets with ticketing systems (ServiceNow/Jira)
- Assist with network connectivity and security protocols
- Create and maintain technical documentation
- Collaborate with senior IT on infrastructure projects
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service experience or strong communication skills
- Problem-solving ability with analytical mindset
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client visits