Job Description
Launch your tech career with TechNova Solutions Inc. – Atlanta's fastest-growing IT services provider! We're seeking passionate entry-level professionals to join our dynamic support team. No experience? No problem! We provide comprehensive training and mentorship to transform your enthusiasm into technical expertise. Work alongside industry veterans in a collaborative, innovation-driven environment while serving Fortune 500 clients. Enjoy competitive benefits, professional development stipends, and a clear path to career advancement. Your journey to becoming an IT professional starts here!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Document all support tickets using ticketing systems with precision and detail
- Collaborate with senior engineers on complex problem resolution and system improvements
- Conduct user training sessions on new technologies and best practices
- Assist in IT asset management and inventory control procedures
- Participate in after-hours rotation for critical system monitoring
Qualifications
- High school diploma or equivalent; college degree preferred (CS, IT, or related field)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and troubleshooting methodologies
- Excellent written and verbal communication skills with customer service focus
- Strong problem-solving abilities and attention to technical detail
- Quick learner with adaptability to new technologies and processes
- CompTIA A+ certification or similar (or commitment to obtain within 6 months)