Job Description
Join our dynamic team as an entry-level IT Support Specialist and launch your career in technology! We're seeking passionate problem-solvers to provide exceptional technical support across our Columbus-based operations. This immediate opening offers hands-on experience with cutting-edge systems while receiving mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values innovation and growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and document troubleshooting procedures
- Assist with system installations, configurations, and upgrades
- Train employees on new technologies and best practices
- Monitor system performance and report security concerns
- Collaborate with senior IT staff on infrastructure projects
- Maintain accurate inventory of IT assets and licenses
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)