Job Description
Join our dynamic team at TechSolutions Inc. as we revolutionize the tech landscape in Louisville! We're seeking passionate entry-level talent to kickstart their careers in IT support. No experience? No problem! We provide comprehensive training and mentorship to help you thrive. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid growth in a collaborative environment.
Our Louisville headquarters features state-of-the-art facilities and a culture that values innovation and work-life balance. As a Junior IT Support Specialist, you'll be the first point of contact for our clients, delivering exceptional technical assistance while developing valuable skills in network administration and cybersecurity.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical issues and resolutions using our ticketing system
- Collaborate with senior engineers on complex system implementations
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/Linux operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits