Job Description
Join our dynamic Cleveland-based team as an entry-level IT Support Specialist! We're hiring immediately to provide critical technical support to our growing client base. This hands-on role offers unparalleled training and career advancement opportunities in a collaborative environment. If you're passionate about technology and eager to build your professional foundation, apply now to start your career journey with us!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Assist with network setup, security protocols, and system maintenance
- Conduct user training on software applications and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 25 lbs and work in a fast-paced environment