Job Description
Join our dynamic tech team at Innovate Solutions Group and launch your career in Indianapolis! We're seeking motivated entry-level professionals to fill immediate IT Support roles starting this week. As a Junior IT Support Specialist, you'll be the go-to expert for colleagues' technical challenges while working in a collaborative environment that values growth and innovation. Enjoy comprehensive training, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud technologies. Perfect for recent graduates eager to apply their skills in real-world scenarios.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and troubleshoot technical incidents
- Assist with cybersecurity best practices implementation
- Participate in regular training sessions to enhance technical skills
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Microsoft Office, and network protocols
- Familiarity with helpdesk ticketing systems (Service Desk Plus preferred)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license and reliable transportation