Job Description
Join TechFlow Solutions as an entry-level IT Support Specialist and launch your tech career in Raleigh's booming innovation hub! We're seeking motivated individuals to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative, fast-paced environment. Immediate start available for qualified candidates ready to grow with us.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain service desk tickets
- Assist with network infrastructure monitoring and basic troubleshooting
- Provide on-site technical support for Raleigh-based clients
- Collaborate with senior engineers on complex technical projects
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written/verbal communication and customer service aptitude
- Ability to work independently and prioritize multiple tasks
- Valid North Carolina driver's license (required for occasional client visits)
- Proficiency with Microsoft Office 365 and remote support tools