Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology! We're urgently hiring entry-level IT Support Specialists to deliver exceptional service to our growing client base. This is your chance to gain hands-on experience in a collaborative environment while making a real impact. If you're passionate about technology and eager to learn, apply now and start your journey with us immediately!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all interactions and resolutions in our ticketing system
- Assist with network setup, security protocols, and system maintenance
- Collaborate with senior technicians on complex escalations
- Conduct user training on new software and best practices
- Participate in IT asset inventory and lifecycle management
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, etc.) a plus
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site visits