Job Description
Join our dynamic team at Baltimore Tech Innovations as an entry-level IT Support Specialist! We're seeking motivated tech enthusiasts ready to kickstart their career in a fast-paced environment. As a key member of our operations team, you'll provide essential technical support to our clients while gaining hands-on experience with cutting-edge systems. This is an immediate hire opportunity with competitive compensation and growth potential. Perfect for recent graduates or career changers with passion for technology!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide exceptional remote and on-site technical support
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits