Job Description
Join TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated entry-level professionals to join our dynamic Columbus team. This is your chance to gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and rapid career growth in one of Ohio's fastest-growing tech hubs. Don't miss this urgent opportunity to launch your IT career!
Responsibilities
- Provide technical support to employees via phone, email, and in-person troubleshooting
- Install, configure, and maintain hardware/software systems
- Diagnose and resolve network connectivity issues
- Create and update technical documentation and knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on system upgrades
- Monitor system performance and implement preventive maintenance
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with strong attention to detail
- CompTIA A+ certification or willingness to obtain within 6 months
- Must be able to lift up to 25 lbs for equipment installation