Job Description
Join our dynamic team at Illinois Tech Solutions as a Junior IT Support Specialist! We're seeking motivated entry-level professionals to deliver exceptional technical support to our clients across Illinois. This immediate hire opportunity offers hands-on experience in a fast-paced environment with comprehensive training and career growth potential. Help businesses thrive by resolving technical challenges and becoming a trusted technology partner.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document troubleshooting processes and maintain detailed support tickets
- Collaborate with senior technicians to resolve complex technical problems
- Train end-users on technology best practices and system usage
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation for client visits
- CompTIA A+ certification (preferred but not required)