Job Description
Are you a tech-savvy problem solver looking for a stable, high-impact role? Apex Tech Solutions is seeking a dedicated IT Support Specialist for our weekend shift team in Louisville, KY. We offer competitive pay, comprehensive benefits, and the chance to work with cutting-edge technology. This is an immediate hire opportunity for candidates ready to hit the ground running.
Responsibilities
- Provide Tier 2+ technical support for hardware, software, and network issues.
- Manage and resolve incoming helpdesk tickets efficiently and accurately.
- Perform routine server maintenance and security patching during off-hours.
- On-site troubleshooting for employees and onsite guests.
- Document technical procedures and update knowledge base articles.
- Collaborate with the on-call engineering team for complex escalations.
Qualifications
- Associate degree or Bachelor’s in Computer Science, IT, or related field (or equivalent experience).
- Strong understanding of Windows and macOS operating systems.
- Experience with Active Directory and basic networking concepts.
- Excellent communication skills and customer service attitude.
- Must be available to work every weekend (Saturday and Sunday).
- Ability to lift 30+ lbs and stand for extended periods.