Job Description
We are currently hiring immediately for a talented IT Support Specialist to join our dynamic team in Wichita, KS. This is a high-impact role where you will be the first point of contact for technical solutions. If you are looking for a stable position with immediate start opportunities and competitive benefits, this is the perfect opportunity for you.
Our team is growing, and we need a proactive problem solver who can handle a variety of technical challenges with ease. You will play a crucial role in maintaining our office infrastructure and ensuring our employees have the tools they need to succeed.
Why Apply?
- Immediate start available
- Competitive salary ($55k - $75k)
- Comprehensive benefits package
- Professional development opportunities
Responsibilities
- Troubleshoot and Resolve Issues: Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity problems.
- User Support: Assist employees with password resets, account management, and software installation.
- Hardware Maintenance: Perform regular maintenance on workstations, printers, and peripherals to ensure optimal performance.
- Inventory Management: Maintain accurate records of IT assets and hardware inventory.
- Documentation: Create and update technical documentation and standard operating procedures.
- Network Support: Assist in the configuration and troubleshooting of local area networks (LAN).
Qualifications
- Education: High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Experience: 1-3 years of experience in IT support or help desk roles.
- Technical Skills: Proficiency in Windows 10/11 and Office 365; basic knowledge of Linux or Mac operating systems.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Ability to troubleshoot issues independently and escalate complex problems when necessary.
- Flexibility: Willingness to work occasional evenings or weekends as required for system maintenance.