Job Description
Join TechFlow Solutions and start your career this week in San Antonio's booming tech sector! We're seeking a dynamic IT Support Specialist to join our growing team immediately. This is your chance to launch a rewarding tech career with competitive pay, comprehensive benefits, and rapid growth opportunities. As a key member of our IT department, you'll provide critical technical support to our diverse client base across San Antonio and beyond. Enjoy a modern, collaborative work environment with flexible scheduling options and professional development support.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and Linux platforms
- Manage and maintain company infrastructure including servers, cloud services, and security systems
- Implement and optimize IT solutions to enhance operational efficiency
- Document technical procedures and create comprehensive knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Ensure compliance with industry standards and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on technical support experience
- Strong proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Expertise in desktop virtualization (VMware, Citrix)
- CompTIA A+, Network+, or Security+ certification required
- Excellent problem-solving and communication skills
- Ability to work independently in fast-paced environments
- Experience with helpdesk ticketing systems (ServiceNow, Zendesk)