Job Description
We are seeking a High-Energy IT Support Specialist to join our team immediately. If you are looking for a role that allows you to hit the ground running with weekly pay and immediate impact, this is your chance.
In this pivotal role, you will serve as the technical lifeline for our operations in Detroit, ensuring our digital infrastructure is seamless and secure. We value technical proficiency and the ability to solve complex problems under pressure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Install, configure, and troubleshoot Windows workstations, laptops, and peripherals.
- Manage user accounts, Active Directory permissions, and email configurations.
- Respond to help desk tickets with a focus on speed, accuracy, and customer satisfaction.
- Collaborate with senior engineers to implement IT security protocols and patches.
- Perform regular hardware audits and maintain accurate asset inventory records.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent practical experience.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote support tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours and adapt to urgent technical needs.
- IT Certification (A+, Network+, or CompTIA) is a significant advantage.