Job Description
We are looking for an enthusiastic IT Support Specialist to join our growing team in Wichita, KS. If you are looking for an immediate start and want to work with cutting-edge technology in a dynamic environment, we want to hear from you.
As a key member of our IT team, you will be responsible for providing top-tier technical support to our employees, ensuring seamless operations, and maintaining our hardware and software infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the local area network (LAN), wireless networks, and peripherals.
- Perform regular system backups and ensure data integrity and security.
- Configure and troubleshoot workstations, laptops, printers, and mobile devices.
- Collaborate with senior IT staff to implement new technology solutions and upgrades.
- Document all technical issues, resolutions, and procedures in the help desk ticketing system.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or equivalent experience preferred.
- Valid CompTIA A+ Certification or similar technical certification is a plus.
- Minimum of 2 years of experience in IT support, help desk, or a related field.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong communication and customer service skills with a professional demeanor.