Job Description
Join our dynamic team as an IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a chance to make an immediate impact. Work in a collaborative environment where your problem-solving skills shine. Apply today and start your new career journey tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide remote and on-site technical support to end-users
- Install, configure, and maintain network infrastructure
- Document technical processes and maintain support tickets
- Collaborate with team members to implement IT solutions
- Train users on new technologies and best practices
- Ensure data security protocols are followed consistently
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+ certification required
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Valid New Mexico driver's license for occasional site visits
- Experience with helpdesk ticketing systems (ServiceNow preferred)