Job Description
Join our dynamic team at TechCorp Solutions as an IT Support Specialist and start working this week! We're seeking a tech-savvy professional to deliver exceptional IT support across our New York office. This immediate hire role offers competitive compensation, comprehensive benefits, and the chance to make an immediate impact in a fast-paced environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure Windows/macOS systems, mobile devices, and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Monitor network performance and troubleshoot connectivity issues
- Document IT processes and maintain updated knowledge base
- Collaborate with cross-functional teams to resolve complex technical challenges
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and customer service skills
- Ability to work independently and prioritize multiple tasks