Job Description
We are looking for a highly skilled IT Support Specialist to join our elite technology team in Washington, DC. This is an urgent hiring opportunity with an immediate start date for the right candidate. In this pivotal role, you will serve as the primary point of contact for technical troubleshooting and system administration, ensuring our infrastructure remains robust and our employees are productive.
Our organization is committed to innovation and excellence, and we need a proactive problem solver who can thrive in a fast-paced government contracting environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and applications.
- Manage Active Directory user accounts, permissions, and security policies.
- Perform regular system maintenance, updates, and backups to ensure data integrity.
- Collaborate with cross-functional teams to implement new technologies and improve IT workflows.
- Document all technical issues and resolutions in our knowledge base.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2-4 years of professional IT support experience.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.
- Ability to work independently and manage multiple priorities in a high-pressure environment.