Job Description
We're urgently seeking a Senior IT Support Specialist to join our dynamic team in Phoenix, AZ. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and the chance to make an immediate impact. As a key member of our IT department, you'll provide critical technical support to our growing client base while working in a fast-paced, collaborative environment. Start date: Within 48 hours of offer acceptance. Don't miss this rare opportunity to advance your career with a forward-thinking technology leader.
Responsibilities
- Provide Tier 3 technical support for enterprise hardware/software systems
- Lead complex network troubleshooting and infrastructure maintenance
- Develop and implement IT security protocols and disaster recovery plans
- Train junior IT staff on best practices and emerging technologies
- Manage vendor relationships and system integrations
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on technology initiatives
Qualifications
- 5+ years of progressive IT support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Certification in CompTIA Security+ or equivalent
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional weekends
- Valid Arizona driver's license with clean record
- BS in Computer Science or related field preferred