Job Description
Join our dynamic team immediately! TechFlow Solutions is seeking an IT Support Specialist to start this week in Houston. This urgent opening offers a rare opportunity to launch your career with a fast-growing tech firm. We're looking for a proactive problem-solver to join our 24/7 operations center and deliver exceptional technical support to enterprise clients. Start date: Immediate!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ users
- Deploy and configure Windows 10/11 workstations and peripherals
- Manage Active Directory accounts and group policies
- Document tickets in ServiceNow with SLA compliance
- Collaborate with network and security teams for complex incidents
- Onboard new employees with IT setup and training
Qualifications
- 2+ years of IT support experience in Windows environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Azure AD, and Intune
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication skills
- Ability to work flexible shifts including weekends (24/7 rotation)
- Valid driver's license for occasional on-site visits