Job Description
Join our dynamic team at NexusTech Solutions and start working immediately! We're seeking a highly skilled IT Support Specialist to join our NYC headquarters this week. This urgent contract position offers rapid onboarding and the opportunity to make an immediate impact in a fast-paced tech environment. You'll be at the forefront of our digital transformation initiatives while receiving competitive compensation and comprehensive benefits.
Why Apply Today?
• Start work within 48 hours of acceptance
• Competitive hourly rate with overtime potential
• Cutting-edge technology exposure
• Flexible hybrid work schedule (3 days in-office)
• Direct path to permanent hire for top performers
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across NYC offices
- Deploy and configure Windows/macOS endpoints, mobile devices, and network infrastructure
- Manage Active Directory, Azure AD, and O365 environments
- Document SOPs and knowledge base articles for IT procedures
- Collaborate with vendors on hardware/software implementation projects
- Lead security incident response and patch management initiatives
- Mentor junior support staff during peak demand periods
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11 and macOS administration
- Strong Azure AD/O365 integration and troubleshooting skills
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ServiceNow or ITSM platforms
- Ability to lift 30 lbs for hardware deployments
- Valid NYC driver's license for occasional off-site support
- Proven ability to resolve 50+ tickets weekly with 95%+ satisfaction