Job Description
Start this week with an immediate hire opportunity in Washington DC! TechSolutions DC is seeking a dynamic IT Support Specialist to join our federal contracting team. This contract role offers rapid onboarding and competitive compensation for qualified candidates who can begin immediately. Join our mission-critical team supporting top-tier government clients with cutting-edge technology solutions.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve helpdesk tickets within SLA requirements
- Deploy and configure Windows/macOS systems in enterprise environments
- Collaborate with security teams on incident response protocols
- Document IT procedures and create technical documentation
- Support virtual infrastructure (VMware/Hyper-V) and cloud services
- Conduct user training on new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in federal contracting
- CompTIA Security+ and/or Microsoft Azure certifications required
- Expert knowledge of Active Directory, Group Policy, and SCCM
- Experience with ticketing systems (ServiceNow, Jira)
- Strong troubleshooting skills for Windows/macOS/Linux environments
- Ability to obtain Public Trust clearance within 30 days
- Excellent written/verbal communication skills
- CompTIA A+ certification preferred