Job Description
Are you looking for a job that starts immediately?
Apex Tech Solutions is urgently seeking a skilled IT Support Specialist to join our dynamic team in Miami, FL. We are looking for a problem-solver who thrives in a fast-paced environment and can hit the ground running from Day One.
As part of our mission to deliver top-tier technical services, we offer a competitive salary, comprehensive benefits, and a culture that values innovation and collaboration. Don't wait—apply today and secure your future with us.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Troubleshoot hardware, software, and network issues for employees to ensure minimal downtime.
- Hardware & Software Deployment: Install, configure, and maintain workstations, printers, and mobile devices.
- Help Desk Management: Respond to and resolve incoming support tickets in a timely and professional manner using our ticketing system.
- User Training: Conduct onboarding sessions to train new hires on company systems and best practices.
- Network Monitoring: Assist in maintaining the integrity of our local area network (LAN) and wide area network (WAN).
- Security Compliance: Ensure all devices are compliant with company security policies and perform regular software updates.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 2 years of experience in IT support or a similar technical role.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and basic networking knowledge.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to start immediately.