Job Description
Join our dynamic team immediately as an IT Support Specialist in Dallas! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing enterprise. This urgent opening offers immediate onboarding and competitive benefits in a collaborative, fast-paced environment. If you're passionate about technology and thrive in problem-solving roles, apply now to start your career with us today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for 150+ employees
- Deploy, configure, and maintain Windows/macOS workstations and peripherals
- Troubleshoot network connectivity issues (VPN, Wi-Fi, LAN)
- Manage Active Directory accounts, permissions, and group policies
- Support cloud applications (O365, Salesforce, AWS)
- Document IT processes and maintain service desk ticketing system
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of LAN/WAN networks and TCP/IP protocols
- Experience with service desk tools (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work under pressure
- Bachelor's degree in Computer Science or related field preferred