Job Description
Join our dynamic team at TechNova Solutions and seize an immediate full-time opportunity in Colorado Springs! We're seeking a motivated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to launch or advance your career in a fast-paced environment with competitive compensation and comprehensive benefits. Start immediately and make an impact from day one in the heart of Colorado's tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Deploy and configure end-user devices including laptops, printers, and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document technical procedures and maintain support ticket systems
- Collaborate with cross-functional teams on infrastructure projects
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure/O365 and cloud technologies
- Strong troubleshooting skills with hardware and software issues
- Excellent written and verbal communication abilities
- Ability to work independently and manage multiple priorities
- Valid Colorado driver's license with reliable transportation
- Experience with ServiceNow or ITSM platforms preferred