Job Description
Join our dynamic team at TechSolutions Inc. and become an integral part of our IT infrastructure! We're seeking a highly skilled IT Support Specialist to join our Fort Worth headquarters immediately. This is your chance to make an impact in a fast-paced environment where your expertise will directly drive our business success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows and macOS environments
- Manage Active Directory, VPN configurations, and cloud-based applications
- Collaborate with cross-functional teams to implement IT security protocols
- Document technical procedures and maintain accurate asset inventories
- Train employees on cybersecurity best practices and system usage
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and cloud infrastructure management
- Strong troubleshooting skills for hardware, networking, and software issues
- Excellent communication abilities with both technical and non-technical staff
- Ability to work independently and manage multiple priorities