Job Description
Join our dynamic team at Capital Tech Solutions and start your career this week! We're seeking a motivated IT Support Specialist to join our Washington DC headquarters immediately. This is your chance to make an impact in a fast-paced environment while receiving competitive compensation and comprehensive benefits. Don't wait – apply today to secure your spot!
Responsibilities
- Provide Tier 2 technical support for 100+ employees including hardware/software troubleshooting
- Manage and maintain Windows/Mac OS environments and Active Directory infrastructure
- Deploy and configure new workstations, peripherals, and network equipment
- Document IT processes and maintain service request ticketing system
- Collaborate with vendors for hardware procurement and software licensing
- Support cybersecurity initiatives including VPN access and endpoint protection
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written and verbal communication abilities
- Experience with ITIL service management practices
- Ability to lift 30 lbs and work in a fast-paced startup environment