Job Description
Join our dynamic team immediately as an IT Support Specialist in Charlotte, NC! We're seeking tech-savvy professionals to resolve critical system issues and ensure seamless operations for our clients. This urgent position offers rapid onboarding and immediate impact. If you're ready to hit the ground running in a fast-paced environment, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT infrastructure issues within SLAs
- Deploy and configure new workstations and mobile devices
- Collaborate with cross-functional teams on cybersecurity initiatives
- Document technical processes and maintain asset inventory
- Execute system upgrades and patches during maintenance windows
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network infrastructure
- Excellent customer service and communication abilities
- Ability to work flexible hours including on-call rotations
- Valid North Carolina driver's license for client site visits