Job Description
Join our dynamic team immediately as an IT Support Specialist in Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional user support and maintain critical infrastructure. This urgent opening requires immediate availability to onboard and resolve technical challenges for our growing client base. Enjoy competitive pay, comprehensive benefits, and the chance to make an immediate impact in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Deploy and manage cloud infrastructure (AWS/Azure)
- Document technical processes and maintain knowledge base
- Collaborate with cross-functional teams on security initiatives
- Monitor system performance and implement preventive measures
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, VPN, and endpoint management
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills across diverse platforms
- Excellent communication and customer service abilities
- Ability to work flexible hours including on-call rotation
- Bachelor's degree in IT or related field preferred