Job Description
Join our dynamic team in Dallas and start immediately! TechFlow Dynamics is seeking a proactive IT Support Specialist to deliver exceptional technical solutions. This urgent opening requires immediate availability and offers a competitive salary with rapid onboarding. Be the first point of contact for resolving technical issues, optimizing system performance, and ensuring seamless digital experiences across our growing organization.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, and peripheral malfunctions
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and maintain security protocols including endpoint protection
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support office technology including printers, AV systems, and VoIP
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize urgent requests
- Valid driver's license for occasional off-site support