Job Description
Join TechFlow Solutions immediately and become a critical part of our dynamic IT team! We're seeking an experienced IT Support Specialist to start this week in our Austin headquarters. This urgent opening offers the rare opportunity to hit the ground running in a fast-paced environment with competitive benefits and growth potential. If you're ready to make an impact from day one, apply now!
Responsibilities
- Provide immediate technical support for hardware, software, and network issues across 50+ employees
- Deploy and configure new systems including laptops, peripherals, and cloud applications
- Manage user accounts, permissions, and access controls in Azure Active Directory
- Document IT procedures and maintain an up-to-date knowledge base
- Collaborate with vendors for hardware procurement and service escalations
- Support cybersecurity initiatives including endpoint protection and data backups
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate certification
- Expert troubleshooting skills for Windows 10/11 and Microsoft 365
- Experience with Azure AD, Intune, and basic network administration
- Ability to prioritize tasks and resolve issues under tight deadlines
- Strong communication skills and customer service mindset