Job Description
Join our dynamic team at Apex Solutions Group and start your career this week! We're seeking a motivated Customer Support Specialist to join our Charlotte headquarters immediately. This is your opportunity to make an impact in a fast-paced environment while receiving comprehensive training and competitive benefits. Start date: October 9, 2023.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain customer satisfaction metrics and service level agreements
- Contribute to process improvement initiatives for enhanced efficiency
- Participate in daily team huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills
- Ability to multitask in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends