Job Description
Join our dynamic team immediately! Boston Dynamics Solutions is seeking an experienced Customer Success Manager to onboard new clients and ensure exceptional service delivery. This urgent opening requires immediate availability to start within 7 days. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Boston's vibrant Seaport District.
As a key player in our client experience team, you'll drive retention through proactive account management, data-driven insights, and seamless cross-functional collaboration. This is your chance to make an immediate impact in a fast-growing tech company.
Responsibilities
- Onboard new enterprise clients within 48 hours of contract signing
- Develop and execute strategic success plans for 15+ key accounts
- Identify upsell opportunities through quarterly business reviews
- Collaborate with Product and Engineering teams to resolve client issues
- Track and report on health metrics using Salesforce and Tableau
- Lead quarterly executive business reviews with C-level stakeholders
Qualifications
- 3+ years B2B SaaS customer success experience
- Proven ability to start new roles within 7 days
- Advanced proficiency in CRM platforms (Salesforce preferred)
- Exceptional communication and stakeholder management skills
- Data analysis experience with SQL and visualization tools
- Immediate availability for in-office work in Boston
- Certification in Customer Success Management (CSM) preferred