Job Description
Join our dynamic team immediately as a Customer Success Manager in Philadelphia! We're seeking a proactive professional to drive client satisfaction and retention. This is a rare opportunity to start this week in a fast-paced tech environment with competitive compensation and growth potential. If you're ready to make an immediate impact, apply now!
Responsibilities
- Develop and execute strategic client engagement plans to ensure retention and growth
- Act as primary liaison between clients and internal teams to resolve escalations
- Analyze usage data to identify upsell opportunities and product adoption trends
- Conduct quarterly business reviews to demonstrate ROI and value
- Collaborate with product team to relay client feedback and feature requests
- Maintain accurate documentation in CRM systems and project management tools
- Lead onboarding processes for new enterprise clients
Qualifications
- 3+ years of B2B SaaS customer success or account management experience
- Proven ability to manage complex client relationships and escalationsStrong analytical skills with experience using CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Certification in Agile/Scrum methodologies (highly desirable)
- Ability to thrive in a fast-paced environment with competing priorities
- Experience in B2B tech or SaaS industry required
- Must be available to start within 48 hours of offer