Job Description
Join our dynamic team immediately! We're seeking a motivated Customer Service Specialist to start within 48 hours in Kansas City, MO. This urgent opening offers immediate onboarding and competitive compensation. As a key member of our support team, you'll deliver exceptional experiences to our growing client base while advancing your career in a fast-paced environment. No delays – apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution focus
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for satisfaction (CSAT) and efficiency (AHT)
- Contribute to process improvement initiatives through feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving aptitude with attention to detail
- U.S. work authorization and reliable transportation