Job Description
We're urgently hiring for a Customer Service Specialist in Albuquerque! Join our dynamic team and make an immediate impact. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to grow your career with a leader in customer experience. Immediate start required – apply today!
Why Join Us?
- Competitive hourly pay with weekly paychecks
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training and career advancement opportunities
- Modern downtown Albuquerque workspace
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in continuous improvement initiatives
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Problem-solving mindset with attention to detail
- Ability to thrive in fast-paced environment
- Must pass background check and drug screen