Job Description
URGENT HIRING: Start Immediately in Cleveland, OH!
Cleveland Tech Solutions is expanding our customer support team and need talented professionals to join us immediately. If you're a problem-solver with exceptional communication skills and ready to hit the ground running, this is your opportunity to join a dynamic tech company in the heart of downtown Cleveland. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify process improvement opportunities to enhance customer satisfaction
- Meet or exceed performance metrics including response times and resolution rates
- Train new team members on company protocols and product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service or support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening immediately