Job Description
Join our dynamic team at Velocity Solutions Group and start your career this week! We're seeking highly motivated Customer Service Specialists to provide exceptional support to our growing client base. This is a rare immediate opportunity for individuals who thrive in fast-paced environments and excel at building customer relationships. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Why Work With Us?
- Onboarding starts within 48 hours of application
- Performance-based quarterly bonuses
- Free professional development certifications
- Modern downtown San Antonio workspace
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Manage and update customer accounts in Salesforce CRM system
- Collaborate with technical teams to resolve complex service issues
- Document all interactions accurately in customer service database
- Identify upsell opportunities to enhance customer experience
- Maintain 25+ daily customer contacts while meeting SLA targets
- Participate in weekly training sessions to refine product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills in English
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Flexibility to work occasional weekends and holidays
- Valid Texas driver's license (for occasional client site visits)
- Pass background check and pre-employment drug screen