Job Description
Join Nashville's fastest-growing customer service team! We're seeking motivated individuals to start immediately in our downtown Nashville office. No experience necessary – we provide comprehensive training and offer competitive benefits including health insurance, 401k matching, and paid time off. Enjoy flexible scheduling options and career advancement opportunities within our supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using our CRM system
- Process orders and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training programs
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Microsoft Office, CRM software)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Nashville location
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving