Job Description
Join our dynamic team immediately as a Customer Service Specialist at Global Solutions Inc. in Oklahoma City! We're seeking motivated individuals to deliver exceptional customer experiences while working in a fast-paced, supportive environment. This is your opportunity to launch your career with a leading provider of tech solutions, offering competitive pay and rapid onboarding. No experience necessary – we provide comprehensive training! Apply today and start your new career path tomorrow.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in customer databases
- Meet daily performance metrics for call volume and resolution times
- Continuously update product knowledge through training modules
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency with willingness to learn new software
- Positive attitude and adaptability in changing environments
- Reliable transportation to our Oklahoma City office
- Must pass background check and drug screening
- Availability for flexible shifts including weekends