Job Description
Join our dynamic team at Nashville Connect Solutions and start your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This urgent opening requires someone ready to contribute from day one in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical team to troubleshoot complex cases
- Identify upsell opportunities to enhance client retention
- Maintain 98% compliance with service level agreements
- Participate in weekly training sessions for product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Available for flexible shifts including weekends
- Background check and drug screening required